d999 Privacy
Policy
This policy clearly explains how your personal information is collected, why it is used, and how it is protected.
1Introduction & Purpose
The d999 platform does not collect its users' personal information for commercial exploitation. As a digital platform, we only collect the information that is strictly necessary to deliver our services smoothly and effectively, maintain security, and meet our legal obligations.
This Privacy Policy ("Policy") applies to the entire d999 website and platform. By using this service, you are considered to have accepted the terms of this Policy. If you do not agree, we ask that you stop using the service.
We use SSL encryption to protect your data during transmission and storage. Our service is aimed at players in Myanmar, and we manage your data with strict protection while providing gaming and customer services.
Data Security
Your data is protected with SSL encryption and a genuine authentication system.
No Data Selling
We will never sell your personal information to third parties for money.
Your Rights
You have the right to request access to, correction of, and deletion of your data.
2Information We Collect
We only collect data that is necessary to provide our services. The types of data you may have provided at any time are as follows—
Data You Provide Directly
- Name, date of birth, and contact phone number or email address
- Login credentials entered when creating an account
- Financial details for deposits and withdrawals (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer)
- Communication records through customer support channels
- Any information you send to us yourself
Automatically Collected Data
- IP address and network access information
- Browser type, device type, and operating system information
- Website visit records (log files)
- Cookies and similar technology records (Session cookies, Persistent cookies)
- Gaming history — deposits, withdrawals, game types, and winnings
Data Received from Third Parties
We may receive certain verification information about you from trusted third-party service providers in order to fulfil KYC (Know Your Customer) checks and fraud prevention obligations. Data received in this way is protected in the same manner as outlined in this policy.
3How We Use Your Data
The data we collect is used only to improve customer service and to fulfil our legal obligations. The main areas of data use are—
Managing Our Services
Data is needed to create accounts, process payments, maintain gaming records, and deliver customer support.
Security and Fraud Prevention
Data is checked to prevent account breaches, financial fraud, and unauthorised gaming activity.
Improving Our Services
Website browsing patterns are analysed to improve the user experience and game selection.
Fulfilling Legal Obligations
Meets the record-keeping requirements for KYC checks, anti-money laundering, and responsible gambling.
Communications and Notifications
Your contact data is used to send important account notifications, service updates, and security alerts.
Personalised and VIP Services
Used to understand your gaming approach across Bronze, Silver, and Gold VIP levels and to deliver personalised services.
4Cookies and Tracking Technologies
Cookies are small data files stored in your browser. They help the website run better and allow it to remember your preferences.
Cookie Types
- Essential Cookies: Strictly necessary for the website to function correctly. Without them, login access, payments, and gaming sessions may fail.
- Functional Cookies: Used to remember language preferences, regional settings, and display preferences.
- Analytics Cookies: Used to understand website browsing patterns and improve our services — data is analysed in aggregated form only.
Disabling Cookies
You can disable Cookies through your browser settings. However, please note that if you disable essential Cookies, some features of the website may not work properly.
5Data Sharing and Disclosure
We do not sell your personal data to third parties. However, we may need to disclose your data in the following circumstances—
Service Provider Partners
Service providers who carry out services on our behalf (payment companies, server providers, customer service software providers) will only receive the data strictly necessary to perform their duties, and they operate under data protection agreements we have in place with them.
Legal Disclosure
We may need to disclose data to fulfil legal obligations in cases of litigation, lawful requests from government authorities, or anti-money laundering investigations. Legal authorization is verified before any such disclosure is made.
Business Transfer
In the event of a merger, acquisition, or transfer of ownership, your data may be included among the transferred assets. Should this occur, we will ensure the receiving party continues to follow this policy.
6Data Retention and Deletion
We will not retain data longer than necessary. Retention notes for certain data types are as follows—
- Account data: Retained until you close your account and the legally required record-keeping period expires.
- Financial records: Retained in accordance with anti-money laundering legal requirements.
- Communication records: Retained for a reasonable period after the customer service matter is resolved.
- Log files: Typically retained for 90 days to 1 year, then deleted.
- Cookies: Session cookies are cleared when the browser is closed. Persistent cookies expire at their set expiry date.
Once the data retention period ends, we will securely delete or anonymise that data.
7Your Rights Regarding Your Data
We respect your data rights. The rights you may request are—
Right to Access
You have the right to request a copy of the personal data you have provided to us and that we hold.
Right to Rectification
You have the right to request correction of any data that is inaccurate or incomplete.
Right to Erasure
You have the right to request deletion of your data under certain conditions — only once any legally required protection period has expired.
Right to Object
You have the right to object to the use of your data for automated profiling or personalised advertising.
Right to Data Portability
You have the right to request that the data you have provided be transferred to yourself or another service of your choice.
Right to Restriction
You have the right to request that data processing be temporarily paused during a period of dispute or while data is being verified.
How to Submit a Rights Request
To exercise these rights, send an email to [email protected]. We will respond within 30 days after verifying your account ownership. We can also handle initial data enquiries via our 24/7 Myanmar-language Live Chat.
8Data Security Measures
d999 has put in place technical and organizational measures to protect your data—
- SSL/TLS Encryption: SSL encryption is always used for data transmission—any data from your browser keyboard to our servers is protected.
- Server Protection: Our data is encrypted and stored in server databases with strong security.
- Access Control: Access to data is granted to our staff on a need-to-know basis only.
- Regular Audits: Server security is regularly audited and any vulnerabilities are resolved immediately.
- Staff Ethics Training: All staff are required to complete training on data protection responsibilities.
Please note that no online service can be 100% secure. While we have put in place every protection measure we can, we cannot guarantee that online cyber threats will be blocked 100% of the time. For that reason, please take care to set strong passwords and look after your own data security.
9Children Under 21
d999 is a casino platform for adults aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.
We carry out age verification checks during account registration. If we become aware that a child under 21 has misused our service and provided data, we will delete that data immediately. You can notify us at [email protected].
10Policy Changes
We may update this Privacy Policy as needed. When changes occur, we will update the "Last Revised" date on this page. We commit to making a clear announcement on the platform for any significant changes.
If you continue to use the service after this policy has been revised, you will be considered to have accepted the updated policy. If you do not agree with the changes, you may stop using the service and contact us at [email protected].
11Data Contact
If you have questions about this Privacy Policy or wish to exercise your data rights, you can reach us through the following contact channels—
[email protected]
24/7 Myanmar-language customer support — contact us instantly via Live Chat directly on the platform
We aim to respond to data requests within 30 days. For complex cases, we will notify you that a further 30-day extension may apply.
We commit that while you continue playing at d999, you can enjoy the games without worrying about your personal information. Our commitment to data protection has been a constant foundation from the first day we have provided this service to this day.
Privacy Protection — Questions and Answers
Frequently asked questions and answers from users about our Privacy Policy—